- QWhat is the subscription service?
- You can save the hassle of ordering and purchase your favorite products at a great price.
The simple operation of placing an order for regular purchase items only once is the first step, eliminating the need to order each time, which helps prevent forgetting to purchase items.
We also have great benefits such as sample gifts and advance sales of new products.
*You must register as a member.
- Q: Are all products eligible for regular purchase?
- Cosmetics and supplement products are regularly sold at P Station.
- Q: What are the benefits of regular purchase?
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1.We will deliver it to you at 10% off the list price every time.
2.Products delivered through the subscription service will be delivered free of charge regardless of the order amount.
3.You can apply for just one item without any mandatory fixed term commitment.
4.You can choose your favorite delivery interval.
(Example: every month, every two months)5.You can choose your preferred delivery date.
6.There are some nice benefits.
Exclusively to customers who apply for regular purchases, we offer sample gifts and advance sales of new products before they are released.
(The timing of gift delivery is irregular.)7.Payment method, delivery address, delivery date and time can also be changed.
8. You can continue to pursue beauty.
Changes to 4, 5, and 7 can be made from "Regular Management" on My Page .
*At least 10 days before the next scheduled delivery date *Changes will be reflected in subsequent deliveries, except for products that have already been prepared for shipping (you can check from My Page "Order History").
* Regular purchases from overseas are also possible, but you will be responsible for the monthly shipping fee (¥3,300 (tax included)).Q: Please tell me how to apply.
- You can apply by clicking the "Regular Purchase" button on the desired product page. You can specify the delivery interval, delivery date and time, delivery address, and payment method.
You can also check your registered subscriptions from "Regular Management" on My Page .
- QAbout specifying the delivery date
- <If you do not specify the first delivery date>
It will be delivered within 3 days from the date of application. Please specify the delivery date for the second and subsequent deliveries.
<When specifying the first delivery date>
Please specify the first delivery date within 3 business days including the application date, excluding Saturdays, Sundays, and public holidays.
- QAbout payment methods
- Credit card only *Payment is for each delivery.
*If you want to change your payment method midway through, please change it from "Regular Management" on My Page .
- Q [Notes regarding credit card payments]
- *Orders may not be confirmed due to expiration date or card error (insufficient balance, etc.).
In the event of a payment error, we may not be able to deliver for that month, so please update your credit card to a valid credit card at least one week before your monthly order date.
* Regarding payment, the payment slot will be secured at the time of ordering, and the actual payment will be made after shipping.
We apologize for the inconvenience, but please note that it takes some time from placing your order to making the payment, so there may be a discrepancy between the date of use and the date of your order, which you can confirm on your statement.
- Q : Can I bundle the items together?
- Generally, products with the same delivery address will be delivered together.
Please note that this is limited to multiple orders within 2 business days.
- QCan I return the product?
- As a general rule, we cannot accept returns due to customer reasons.
[Return deadline]
As a general rule, we cannot accept returns due to customer reasons. However, we will only accept returns if you contact us within 5 days of receiving the product, only if the product is defective or if the product is different from the ordered product due to misdelivery or other reasons.
[Shipping fee for returns]
We will bear all shipping charges for defective or incorrectly delivered items.
- Q: I would like to suspend my regular purchase.
- Thank you for your regular purchase♪
If you would like to take regular holidays, Please contact us from "Regular Management" on My Page .
*Please contact us at least 10 days before the next scheduled delivery date.
- Q: Can I still receive benefits during the subscription suspension period?
- Thank you for your regular purchase♪
When we give away samples etc. by shipping them together with regularly purchased products, if you are absent during the gift shipping period, we apologize for the inconvenience, but you will not be eligible for the gift.
- Q: I would like to skip a certain month when purchasing a subscription.
- If you would like to skip,
Please contact us from "Regular Management" on My Page .
*Please contact us at least 10 days before the next scheduled delivery date.
- Q: How do I cancel my subscription?
- If you wish to [cancel your regular purchase],
Please contact us from "Regular Management" on My Page .
*Please contact us at least 10 days before the next scheduled delivery date.
*Please note that canceling your membership registration will not cancel your regular purchase.
*If there is no notification of cancellation, the contract will be automatically renewed.
- Q: Is there anything I should be careful about when applying?
- *If you repeatedly skip or cancel your subscription, we may cancel your transaction.
*When applying for a regular purchase for the first time, if you specify a delivery address other than your home, the statement and product will be shipped together to the specified address. If you would like only the statement to be mailed to your home, please contact us using the inquiry form .
*If you apply for multiple regular products, you can only specify one delivery address, delivery date and time, and payment method for each product. Please note that products with the same delivery address will be delivered together.